|Image by SimonInns via Wikimedia Commons|
The telephone sat before him, lit only by the glow from his laptop’s screen. Jordy Lestrange had decided that as the only employee in the building, he could throw caution to the wind and turn on the overhead fluorescents that his fellow service techs kept off. After five minutes under full illumination, Jordy turned the lights back off, unable to bear the revealed dust bunnies, candy wrappers, and unidentifiable carpet stains. Two hours into his shift, and the phone remained silent. On any normal day, he would have fielded at least five questions from irritated customers, perhaps kicking one over to one of the engineers or a manager if the customer started shouting obscenities. But on the day after Christmas, the technical support line was dead as old Marley.